Shipping & Delivery

Order Confirmation

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified (Pre-orders will be prepared once the product is ready to ship). With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipping

SHIPPING TO USA

COUNTRY

STANDARD

EXPRESS

COSTS

SHIPPING TIME (BUSINESS DAYS)

COSTS

SHIPPING TIME (BUSINESS DAYS)

United States

FREE for orders over US$99.99

6-8 days after shipping

US$13.90

2-4 days after shipping


Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express.

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

Delivery

Check your order confirmation email and if you have any further questions please contact our customer support at stormtrooper.service@ubtrobot.com.